Care Protect has been created to promote excellent, sustainable and consistent care delivery in health & social care settings. By using camera and audio technology, the latest secure cloud based data storage services and a 24 hour monitoring team of health and social care professionals, high levels of independent scrutiny can be guaranteed. As a result, much greater reassurance is available for residents and their families knowing that care organisations are willingly promoting a higher degree of transparency than ever before. The outcome of such is that adults and children are better safeguarded and protected. In all cases, system use is with the prior consent of residents and relatives/next of kin only.
Years of relevant health & social care experience together with all necessary DBS checks and Security Industry Authority (SIA) licensing, means that the Care Protect independent monitors are very well qualified. Collectively they offer a high level of sector knowledge and expertise essential to assist and advise those with responsibility for safeguarding and quality and clinical governance. Their daily review and ongoing monitoring of film images and audio footage ensures care practices are consistently maintained at a high level. The monitors expertise is applicable for residential care homes, public and private hospitals and clinics, children’s nurseries and numerous other care settings where vulnerable people reside.
The independence of the Care Protect monitors is crucial. If they don’t have confirmation that an issue or concern they have identified is being addressed, they can escalate those concerns to the appropriate local or national regulatory body. This process will ensure that any material issue is not suppressed but disclosed to the appropriate authority. This independent policing system ensures all reportable events are resolved as per regulator and commissioner requirements. Care providers who adopt this system are committed to the Care Protect principles of transparency and reassurance for all residents and care partners.
Obviously one concern which can be paramount when cameras or CCTV is proposed, is that of privacy. The company and its advisers in developing this concept have taken account of the various legislation surrounding data protection and filming. This includes the Data Protection Act 1998, the Surveillance Camera Code of Practise pursuant to the Protection of Freedoms Act 2012, issued by the Home Office, and CQC’s February 2015 guidelines.
When we are working with organisations in your region we will be keen to engage and update you so you have a full understanding of the support and advice we are supplying to these operators. We would welcome a meeting with you to discuss our protocols for escalating an issue should an incident emerge. We would want to ensure that this process has your agreement and meets your expectations.
For further information about Care Protect and our process, please contact us.